Our Privacy Policy

1. Product Customization

We offer a range of customizable products, including shirts, phone covers, and prints. Each item is crafted with care based on your specifications. Please review your customization details carefully before placing your order, as personalized products are made to order and cannot be modified or returned once completed.

2. Ordering and Payment

Orders can be placed through our website, Instagram or directly with our customer service team. Payment is processed securely through our online payment system. We accept various payment methods including Bank Deposit. Full payment is required at the time of purchase for your order to start processing. 

3. Shipping and Delivery

We strive to deliver your customized products promptly. Production times vary depending on the complexity of the customization. Once your order is completed, it will be shipped using the chosen shipping method. Shipping times are estimated and may vary based on your location and current postal conditions. We are not responsible for delays caused by shipping carriers.

4. Returns and Exchanges

Due to the customized nature of our products, we do not accept returns or exchanges unless there is a manufacturing defect or error in the customization. If you receive a defective or incorrect item, please contact us within 7 days of receipt with your order number and details of the issue. We will provide instructions for returning the item and arrange for a replacement or refund. 

5. Cancellations

Orders can be canceled within 24 hours of placement. After this period, customization and production will have begun, and cancellations may not be possible. Please contact us as soon as possible if you wish to cancel an order. 

6. Customer Support

Our customer support team is here to assist you with any questions or concerns. Please contact us via email at lhayall01@gmail.com. We aim to respond to inquiries within 48 hours.

7. Privacy and Security

We value your privacy and are committed to protecting your personal information. All data collected during your purchase is used solely for processing your order and will not be shared with third parties. We employ secure payment systems to ensure your information is safe.

DO NOT SELL OR SHARE MY PERSONAL INFORMATION!

In our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Thank you for choosing lhayal. We appreciate your support and look forward to bringing art into your everyday life!

Warm regards,
Haya
Founder, lhayal