Terms and Conditions

Welcome to lhayal! By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities.

1. Acceptance of Terms

By using our website or placing an order with lhayal, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services or place an order.

2. Product Customization

Design and Specifications: You are responsible for ensuring that the customization details you provide are accurate. We are not liable for errors in the customization based on the information you provide.
Production and Quality: All customized products are made to order. We use high-quality materials and printing techniques, but minor variations in color and design may occur.

3. Ordering and Payment

Order Process: Orders can be placed through our website, Instagram or by contacting our customer service team. You will receive an order confirmation email detailing your purchase.
Payment: Payments are processed securely via our payment gateway. We accept Bank Deposit. Full payment is required at the time of ordering to start processing.
Pricing: Prices are subject to change without notice. The price at checkout is the final price you will pay.

4. Shipping and Delivery

Processing Time: Orders are processed once payment and customization details are confirmed. Production times vary based on product complexity and volume.
Shipping: We offer various shipping options, and delivery times are estimated. We are not responsible for delays caused by shipping carriers or customs issues.
Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and the destination.

5. Returns and Exchanges

Policy: Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.
Process: If you receive a defective or incorrect product, contact us within 7 days of receipt with your order number and a description of the issue. We will provide instructions for returning the item and arrange a replacement or refund.

6. Cancellations

Cancellation Period: You may cancel your order within 24 hours of placement. After this period, customization and production will begin, and cancellations may not be accepted.
Procedure: To cancel an order, contact us immediately with your order details. If the order has already been processed or produced, we may not be able to accommodate the cancellation.

7. Intellectual Property

Ownership: All designs, artwork, and content on our website are the intellectual property of lhayal. Unauthorized use or reproduction of our designs is prohibited.

8. Privacy and Data Security

Personal Information: We collect and use your personal information solely for processing orders and providing customer support. We do not share your information with third parties except as necessary to fulfill your order.
Security: We implement industry-standard security measures to protect your personal and payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Limitation of Liability

lhayal is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product in question.

10. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising under these terms will be resolved in the courts located within Pakistan.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at lhayall01@gmail.com or via our website’s contact form.

Thank you for choosing lhayal. We appreciate your business and look forward to serving you!

Warm regards,
Haya
Founder, lhayal

Your cart is empty

Your cart

Estimated total

Terms and Conditions

Welcome to lhayal! By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities.

1. Acceptance of Terms

By using our website or placing an order with lhayal, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services or place an order.

2. Product Customization

Design and Specifications: You are responsible for ensuring that the customization details you provide are accurate. We are not liable for errors in the customization based on the information you provide.

Production and Quality: All customized products are made to order. We use high-quality materials and printing techniques, but minor variations in color and design may occur.

3. Ordering and Payment

Order Process: Orders can be placed through our website, Instagram or by contacting our customer service team. You will receive an order confirmation email detailing your purchase.

Payment: Payments are processed securely via our payment gateway. We accept Bank Deposit. Full payment is required at the time of ordering to start processing.

Pricing: Prices are subject to change without notice. The price at checkout is the final price you will pay.

4. Shipping and Delivery

Processing Time: Orders are processed once payment and customization details are confirmed. Production times vary based on product complexity and volume.

Shipping: We offer various shipping options, and delivery times are estimated. We are not responsible for delays caused by shipping carriers or customs issues.

Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and the destination.

5. Returns and Exchanges

Policy: Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.

Process: If you receive a defective or incorrect product, contact us within 7 days of receipt with your order number and a description of the issue. We will provide instructions for returning the item and arrange a replacement or refund.

6. Cancellations

Cancellation Period: You may cancel your order within 24 hours of placement. After this period, customization and production will begin, and cancellations may not be accepted.

Procedure: To cancel an order, contact us immediately with your order details. If the order has already been processed or produced, we may not be able to accommodate the cancellation.

7. Intellectual Property

Ownership: All designs, artwork, and content on our website are the intellectual property of lhayal. Unauthorized use or reproduction of our designs is prohibited.

8. Privacy and Data Security

Personal Information: We collect and use your personal information solely for processing orders and providing customer support. We do not share your information with third parties except as necessary to fulfill your order.

Security: We implement industry-standard security measures to protect your personal and payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Limitation of Liability

lhayal is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product in question.

10. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising under these terms will be resolved in the courts located within Pakistan.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at lhayall01@gmail.com or via our website’s contact form.

Thank you for choosing lhayal. We appreciate your business and look forward to serving you!